Frequently Asked Questions

Yes. Decrum is a registered premium apparel brand. We have served thousands of customers across the USA and hold a 4.7-star rating on Trustpilot. We prioritize transparency, secure SSL-encrypted checkouts, and a 30-day money-back guarantee.

Our corporate headquarters is located at 1178 Broadway, 3rd Floor, New York, NY 10001. While we have a global footprint, our US operations are managed right here in the heart of NYC to ensure we stay connected with our American customers.

To ensure the fastest delivery for our US customers, we ship directly from our domestic fulfillment centers. Most orders are dispatched within 24–48 hours to ensure you get your jacket as quickly as possible.

Standard shipping typically takes 3–7 business days via FedEx, UPS, or DHL. We also offer expedited shipping options at checkout if you need your order sooner.

Yes! We offer Free Standard Shipping on all orders across the contiguous United States. No minimum purchase is required.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can also track your status directly through our Order Tracking Page.

Absolutely. We specialize in 100% genuine lambskin leather, known for being incredibly soft, lightweight, and supple. Unlike rigid cowhide, our jackets feel "broken-in" from the very first wear.

To learn more about how to identify real leather and what sets our craftsmanship apart, read our Leather Authenticity & Craftsmanship Guide.

Leather jackets should fit like a second skin. Please refer to our Size Guide on each product page. We recommend measuring your chest and comparing it to our chart. If you're between sizes or plan on wearing heavy hoodies underneath, we suggest sizing up.

We offer a wide range of sizes from XS to 3XL. For specific fit questions, our styling team is available to help you find the perfect match before you buy.

We offer a 30-day Hassle-Free Return Policy. If you aren't 100% satisfied with the fit or quality, you can return or exchange your unworn item (with tags attached) within 30 days of delivery.

You can also visit our Returns & Exchanges page for more details.

Simply visit our Returns Portal or email support@decrum.com with your order number. We will provide you with the necessary instructions to send your item back to our US warehouse.

Once we receive and inspect your return, refunds are typically processed within 5–7 business days to your original payment method.

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Google Pay. We also offer flexible payment plans through Shop Pay and Klarna, allowing you to buy now and pay later.

We value human connection. You can reach our US support team via:

• Email: support@decrum.com
• Live Chat: Available Monday–Friday, 9 AM – 5 PM EST.

You can also visit our Contact Us page.

No. For all US orders, the price you see at checkout is the final price. We handle all customs and domestic shipping from our US warehouses, so there are zero surprise DHL fees upon delivery.

We use the same Grade-A Lambskin as luxury labels, but because we are a direct-to-consumer brand with our own production monitoring, we cut out the "middleman" markup. You pay for the leather, not the storefront rent.